✨

💕

🌸

🦋

Got Questions? 🤔

We've got all the answers you need about your self-care journey! From returns to product care - we're here to help you feel amazing! 💖✨

🔄 What if I want to return something?

💕 30-Day Happiness Guarantee!

Don't love your self-care kit? No worries, babe! You have 30 whole days to return it and get your money back - no questions asked! We just want you to be happy! 😊

🎁 Plus, we'll even pay for return shipping if:

🔧 Something's Wrong with Your Kit

If your products arrived damaged or broken, just let us know! We'll totally take care of you! 💖

📦 Not What You Expected?

If what you got doesn't match what we described, we've got you covered! Your happiness is our priority! ✨

📝 Just so you know:

• We can't accept returns if products were damaged during normal use
• Natural ingredients might vary slightly - that's totally normal!
• Colors might look different on your screen vs. real life
• Handmade items might vary slightly in size

🧴 How do I take care of my products?

✨ Keep Your Products Amazing!

Taking care of your self-care products is super easy! Each kit comes with care instructions, but here are the main tips to keep everything fresh and fabulous! 💅

🌿 Essential Oils

Keep them cool and away from sunlight! Think of them like your skincare - they love dark, cool places! 😎

🕯️ Candles

Trim the wick before each use! Never leave them burning alone - safety first, cutie! 🔥

🛁 Bath Salt Storage Tips:

• Keep them in airtight containers (mason jars work great!)
• Store somewhere dry (not in your steamy bathroom)
• They'll stay amazing for up to 2 years!
• If they get clumpy, just break them up - still totally good! 💪

📦 Where's my package?!

💌 Don't Panic, We've Got You!

If your self-care package hasn't arrived when expected, just shoot us an email! We'll track it down and make things right ASAP! Your happiness is our #1 priority! 🚀

⏰ Quick heads up:

Shipping times are estimates based on past orders! Holidays might slow things down a bit, but we'll be back to normal speed right after! 📅✨

🛡️ Fragile Items Protection:

We pack everything super carefully! But if something arrives broken (candles, oils, etc.), send us photos right away and we'll fix it immediately! 📸💖

🚫 When can't I get a refund?

💔 Sorry babe, but we can't accept returns for:

Products damaged from normal use or not following care instructions

Items exposed to extreme heat, sunlight, or moisture after delivery

Products exposed to harsh chemicals or substances

Candles burned more than halfway or misused

Bath products that got water in them during use

Custom kits made specifically for your preferences

💡 Remember:

• Natural products can vary slightly - that's what makes them special!
• Allergic reactions due to personal sensitivity aren't covered
• Items returned without original packaging might have restocking fees

🌸 Are your products safe for sensitive skin?

🌿 Natural & Gentle Ingredients!

We use natural and organic ingredients whenever possible! But everyone's skin is different, so always check the ingredient list before using anything new! Better safe than sorry! 💚

✅ Safety First Tips:

• Always do a patch test first! (Test on your arm and wait 24 hours)
• Ask a parent or doctor if you have serious allergies
• Stop using immediately if any irritation happens
• Keep everything away from your eyes!

⚠️ Common Allergens to Watch For:

Some products might contain tree nuts, citrus oils, or floral extracts. We list ALL ingredients on every product and our website! 📋✨

📨 How do I actually return something?

💌 Super Easy Return Process!

Just email us within 30 days of receiving your order! We'll guide you through everything step by step! 🎯

📧 Email Us At:

jenniferpromise.com0125@gmail.com

Subject: [Your Order Number] Return Request

Include: Why you want to return it (photos help if something's wrong!)

📦 Return Tips:

• Pack everything carefully in the original box if you have it
• No original box? Use any sturdy box with lots of padding!
• We'll process your refund within 3 days after we receive it
• For liquids, make sure they're sealed tight to prevent spills

⏳ How long do my products last?

⌛ Your Products Stay Fresh For Ages!

Our natural products are made to last! Different items have different lifespans, but with proper care, you'll be enjoying your self-care routine for years! 🌟

🌿 Essential Oils:

2-3 years when stored in cool, dark places!

🕯️ Soy Candles:

Last forever if kept away from heat and sunlight!

🛁 Bath Salts:

2-3 years when kept dry and sealed tight!

✨ Body Scrubs:

12-18 months - check if texture or smell changes!

💬 How can I reach you girls?

We're always here to help with any questions about your orders, returns, or self-care journey! Don't be shy - reach out anytime! 💕

Email us at:

jenniferpromise.com0125@gmail.com

⚡ We reply to all messages within 24 hours! Your happiness is our everything! 🌟

📦

✨

🚚

FREE SHIPPING!

💕

On ALL orders over $35! No minimum, no hassle, just amazing self-care delivered to your door! 🎁

⚡

Fast Delivery

3-5 business days to your doorstep!

🛡️

Safe Packaging

Everything arrives perfect & protected!

💖

Made with Love

Each kit is packed with care just for you!

🛍️ Shop Self-Care Kits ✨

🤗 Still Need Help?

Can't find what you're looking for? Our support squad is here to help you with anything and everything about your self-care journey! 💖

Contact Our Support Squad ✨

Got Questions? 🤔

🔄 What if I want to return something?

💕 30-Day Happiness Guarantee!

🔧 Something's Wrong with Your Kit

📦 Not What You Expected?

📝 Just so you know:

🧴 How do I take care of my products?

✨ Keep Your Products Amazing!

🌿 Essential Oils

🕯️ Candles

🛁 Bath Salt Storage Tips:

📦 Where's my package?!

💌 Don't Panic, We've Got You!

⏰ Quick heads up:

🛡️ Fragile Items Protection:

🚫 When can't I get a refund?

💔 Sorry babe, but we can't accept returns for:

💡 Remember:

🌸 Are your products safe for sensitive skin?

🌿 Natural & Gentle Ingredients!

✅ Safety First Tips:

⚠️ Common Allergens to Watch For:

📨 How do I actually return something?

💌 Super Easy Return Process!

📦 Return Tips:

⏳ How long do my products last?

⌛ Your Products Stay Fresh For Ages!

🌿 Essential Oils:

🕯️ Soy Candles:

🛁 Bath Salts:

✨ Body Scrubs:

💬 How can I reach you girls?

FREE SHIPPING!

Fast Delivery

Safe Packaging

Made with Love

🤗 Still Need Help?

Free Shipping on All Orders

Fast Delivery

Secure Packaging

Tracking Included

No Hidden Fees, No Surprises